I wish my daughters didn't have to see this...

So we ended up going to a Subway restaurant close to our house tonight to pick up dinner. Sylvia wasn't feeling well, and the girls were ready to eat and go to bed. I went to the Subway that we usually go to (at least three times per month) and patiently waited in line for our turn.

Then things got interesting.

Below is the letter I just drafted to Subway's Customer Service department through their website about my experience this evening. What I wished my daughters hadn't seen was the level of arrogance and lack of customer service of this individual. I only hope that Subway does the right thing, but I'm not holding my breath.

Anyway, here goes...

Dear Subway Customer Care,

I have been an extremely regular patron of this store for the past two years. Tonight when I went in with my two daughters, the line was very long and only one person working. However, we chose to wait and didn't raise a fuss about it.

Once our time to place our order came, the man asked us what kind of bread, and I said "four six-inch subs on wheat bread". He then gave me this stare and said something under his breath. He pulled out four wrappers and laid them down on the counter. The whole time he was making the previous patron's sandwich, he was shaking his head and looking at me. He then asked me what I wanted on the sandwiches, while he was still making the sandwich for the previous patron. I told him, "Turkey, Meatball, Ham and Cheese, and BMT." Then he told me, "hold on, hold on", and the people in the line were chuckling, since he had asked me what we wanted, I hold him and he got upset. Then, he looks at me and said, "Man, why you not call this in? You see all these people behind you? Why are you comin in here and ordering four sandwiches?".

I was astonished at this type of interchange. I told him, "Do you want me to leave?". He then started talking to the previous patron and said, "I have told him before not to come in here and order like that, that he should call them in and have them ready." Now, bear in mind, I have not once expressed any concern to this point that the wait was too long. The man was upset likely because he was the only one working and there was a long line. HOWEVER, I had my 10 year old and my 8 year old with me with my wife SICK AT HOME and we were taking dinner home for us all to eat. The real point, however, is that it doesn't seem that uncommon to me for a family of four to order, let's see, 4 subs? Regardless, I have the right to order whatever I want when I walk up to that counter, regardless of the number of people in line.

After that last comment, I told my children that we were leaving and going to another restaurant. When they asked me why, I told them that the man was being extremely rude and we were not going to put up with his attitude.

I was extremely offended, and will likely NEVER frequent that Subway again, and may end up switching to Quiznos. I have never had this kind of experience before, and it appeared that this man felt that it was my responsibility to make my order as simple as possible so his job could be easier. I truly hope that Subway recognizes that they don't exist for the convenience of their employees, but rather the convenience of their patrons.

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Lest I be accused of slander, I won't mention the exact location of this Subway, except that it is in Buckhead and very close to one of Wal-Mart's prime competitors. I will likely never go there again, and will be sure to tell everyone I know about my experience and let them decide what they want to do.